FitSM is an open, lightweight standard for professionally managing services. It brings order and traceability to a complex area and provides simple, practical support in getting started with ITSM. FitSM training and certification provide crucial help in delivering services and improving their management. It provides a common conceptual and process model, sets out straightforward and realistic requirements and links them to supporting materials.
Participants will have an opportunity to receive a formal certification backed by the certification authority ICO-Cert for anyone successfully passing the exam (20 multiple choice questions, 13 required to pass).
The training is co-located with the EGI Conference 2022, ensuring no overlap with the main programme.